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Delivery Information

IMPORTANT! CHRISTMAS 2016 OPENING & DISPATCH TIMES

What a year 2016 has been! As it draws to an end, the staff at AlterEGlow will have some well deserved time off to celebrate with their families. Check below for our opening times and dispatch cut off points:

Please note: Order before 2pm Tuesday 20th of December for Standard Delivery in time for Christmas & order before 2pm Thursday 22nd of December for Next Day Delivery in time for Christmas. All other orders will be dispatched on our next working day subject to the following schedule:

Monday 19th - Thursday 22nd: OPEN AS USUAL

Friday 23rd: OPEN 9am - 1pm

Saturday 24th - Tuesday 27th: CLOSED

Wednesday 28th - Thursday 29th: OPEN AS USUAL

Friday 30th - OPEN 9am - 1pm

Saturday 31st - Tuesday 3rd Jan 2017: CLOSED

Wednesday 4th onwards: OPEN AS USUAL, HAPPY NEW YEAR!

 

Delivery Options / Speeds

Delivery times vary depending on the delivery option selected (see below). For urgent orders we have next day and even Saturday options available.

  • Royal Mail 2nd Class (estimated 3-5 days)
  • Interlink, Fedex or TNT (Next Day before 6pm)

UK Extended - Delivery times may vary for the following post codes (Next Working Day delivery is not guaranteed):

Channel Islands JE & GY

Scottish Highlands G83, G84, AB44, AB45, AB51, AB54 to AB56, IV30 to IV32,FK17 to FK21, IV2 to IV7, IV10 to IV28, IV36, IV40 to IV49, IV51 to IV56, IV63, KW1 to KW3, KW5 to KW14, PH17 to PH26, PHPH30 to PH39, PH49, PH50, PA21 to PA33 & PA35 to PA40.

Isle of Man IM

Northern Ireland BT

  • Channel Islands and Republic of Ireland delivery is usually between 1-3 days.
  • Delivery times for destinations outside of the UK vary dependant on location.

Delivery Terms & Conditions

  • All orders placed before 2.30pm, Monday to Friday (excluding public holidays), are usually dispatched on the same day.
  • Orders placed after 2.30pm during the week or at weekends are usually processed and dispatched the next working day.
  • Delivery costs will be automatically calculated at the checkout dependent on the weight and size of order. You can review delivery costs before confirming your order.
  • Orders taken by telephone will incur a service charge.
  • We deliver internationally
  • Although rare, we may not have your product in stock, however if this is the case we will call you and advise of the date you are likely to receive your goods. Alternatively, we will contact you and offer a similar product in replacement.
  • If your order has not arrived within the estimated delivery period, please contact us (via email) and one of the team will get back to you. Unfortunately, we are unable to investigate or take any action until 15 working days have passed.