Have a question for us? Here are some answers to questions we are frequently asked:

 

How can I order?
  • Online – We suggest using our online store as it is open 24/7, 365 days a year! Simply select the products and quantities you require, continue to your shopping bag to complete a quick and secure transaction.
  • By Phone – Call us on 01725 514984 and our friendly sales staff will be happy to take your order and payment over the phone.
  • By Post –Detail your order including quantities, product codes etc if you do not feel comfortable sending payment through the post, leave your contact details and we can ring you back to take payment.
  • By Fax – You can send us a fax on 01725 514985 with all your order and contact details and one of our team will get back to you.

How long will my order take to arrive?

We can deliver next day and even on a Saturday, however the time your delivery takes to arrive after dispatch depends on the delivery option selected at the checkout.

Orders will be sent by Royal Mail, FedEx and occasionally TNT depending on the delivery option selected and size of your order.

All orders placed before 3pm, Monday to Friday (excluding public holidays) are dispatched the same day (subject to stock availability). Orders placed after 3pm or on a weekend will be dispatched the next working day.

If you have a deadline for delivery please let us know before you order so we can check stock availability and delivery schedules and confirm whether we can meet your deadline.


How long do the glow products last?

All our glow sticks are long-lasting and have 6-8 hours of intense glow, then fade over 8-12 hours with the glow diminishing as late as 24 hours after activation.

Other glow products such as our glow necklaces, earrings, straws, bracelets etc have a glow life of 4-8 hours after activation.

The proportion of the mix of chemicals determine whether the resulting reaction is a short burst, high intensity glow or a low intensity long duration glow. Some safety glow products, such as those manufactured for safety applications, only glow for 5 minutes! The glow is incredibly bright though and they are commonly used in emergencies for example when the use of electrical or incandescent light might cause a fire or explosion hazard.


What is the shelf life of glow novelties?

If kept in their original foil packaging, manufacturers estimate a shelf life of approximately 2 years. Glow products are sensitive to humidity so it is important to store them at room temperature, out of direct sunlight.


What happens if the glow product leaks?

In the very unlikely event that this happens, the chemical may cause some staining on clothes or furniture. If the chemicals are exposed to skin simply wash off with water. The chemicals inside glow novelties are non-toxic and will not cause you any harm. Even if you manage to get some in your eye, the effect would be similar to getting soap in your eye. Be sure to wash the eye thoroughly if this happens.


Exactly how safe are glow sticks and other glow novelties?

One of the reasons glow novelties have become so popular all over the world and used for so many applications is because they have the following properties:

  • Non-toxic
  • Non-flammable
  • Non-explosive
  • Generate no heat or sparks
  • Waterproof
  • Buoyant
  • Light-weight
  • Low cost
  • No special disposal requirements

How can something glow in the dark?

There are two methods for making something glow in the dark. Photoluminescence and chemiluminescence. In chemiluminescence, as the name suggests, the glow is produced by a chemical reaction. One chemical is housed in a glass phial that is then put inside a larger plastic tube, which is filled with the other chemical before the tube is sealed. When you bend and crack your Glowstick, you are cracking open the glass phial inside which mixes with the other chemical to create the mysterious glow!


Where do glow sticks come from?

The manufacturers we buy from produce novelties in America and the Far East. The glowsticks we supply conform to the European Toy Safety Laws, are UK certified, and carry the 'CE' mark where appropriate.


If a product is out-of-stock when will it be available?

In some circumstances we are unable to give a specific delivery date for certain products, however our most popular products are re-ordered on a regular basis and a number of our products are supplied at quick notice from within Europe. If you want an idea of when a product will be in–stock give our friendly customer service team a call and they will be more than happy to deal with your enquiry.


Can you offer better prices for bulk orders?

You will no doubt already find our prices very competitive as we already offer discounts for the more products you buy. We also include wholesale quantities and these prices already feature on the site. If you want to place a particularly large order then ring our sales team on 01725 514984 and they may be able to give a quote tailored to the specific circumstances.