Thank you for visiting AlterEglow. Our website and services are provided for your use subject to the following conditions and by using and/or shopping from this website you agree to accept these conditions which are set out in both your and our mutual interests and to help you enjoy your visit.


Description Of Services
Throughout our website, AlterEglow provides you with access to a variety of information and resources including product information, artwork and downloads. Our services, including any updates, enhancements and new features are subject to these terms of use.

Personal And Non-Commercial Use Limitation
Unless otherwise stated, the Services set out above are for your own personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce or publish any part of this site without express written consent from AlterEglow.

Customer Accounts
We welcome new customers to set up an account with us and you are responsible for restricting access to your account from your computer or any terminal you use to access your account with us. You agree to accept all responsibility for all activities that occur under your account and password. AlterEglow reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at our sole discretion.

Product, Price And Service Description
AlterEglow attempts to be as accurate as possible with all information for product, pricing and services published to our site. However, AlterEglow does not warrant that all content will be accurate, complete, current or error-free. If a product offered by us is not as described your sole remedy is to return it unused in its original packaging.

Disclaimer Of Warranties And Limitation Of Liability
Your use of this site is made solely at your own risk. To the full extent permissible by applicable law, AlterEglow disclaims all warranties, express or implied, but not limited to, implied warranties of merchantability and fitness for a particular purpose. AlterEglow does not warrant that this site, its servers, or email sent from AlterEglow are free of viruses or any other harmful components. AlterEglow will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive and consequential damages.

Any dispute relating in any way to your visit to or to products you purchase through shall be submitted to confidential arbitration in the UK. Goods remain the property of AlterEglow until paid for in full.

Site Policies, Modification And Severability
Please review our other policies, such as our Delivery and Returns policy, posted on this site. These policies also govern your visit to We reserve the right to make changes to our site, policies and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.

Competition Rules & Terms And Conditions
Prize is non-transferable.
No responsibility is accepted for ineligible entries or entries made fraudulently.
The winner will be contacted personally after the closing date.
Entrants must be UK residents.
The winner will be drawn at random from all entries received by the closing date.
AlterEGlow does not accept any responsibility for late or lost entries.
Prizes must be taken as stated and cannot be deferred.
There will be no cash alternatives.
If, for any reason, the prize becomes unavailable at any point during the lifespan of the competition, a suitable alternative will be used and the winner/s informed of the change.
Entrants will be deemed to have accepted these rules and to agree to be bound by them when entering this competition. This agreement is covered by the laws of England and Wales.

1. By submitting a photo to AlterEGlow you confirm that the photo is your property or you have been given permission by the owner of the photo to do so.
2. On submission, the photo will be reviewed, cropped and resized if necessary and used on the Gallery page. We will not use the photo’s in any other context without contacting you for permission beforehand.
3. You may request for any photo you have submitted to be removed from the site and we will endeavor to do so within 1 working day.
4. We maintain the right to reject any images that we deem to be inappropriate for safe web viewing. Examples include nudity, violence, inappropriate misdirection or suggestive imagery and cruelty to animals.
5. Please be aware of photographic issues involving young children that are not related to you. Ideally photograph your own children or a group of children in such a way that can be deemed tasteful.
6. Do not upload photo’s of people who are currently under a court order.
AlterEGlow can except no responsibility for offense caused by ignoring the guidelines expressed in point’s 5 & 6, but will act on them where appropriate. Please be reminded that this is a family friendly site and act responsibly when taking photo’s.

Copyright Issues
All product images have been photographed by AlterEGlow or used with express permission from the original owners and therefore remain the intellectual property of AlterEGlow and our partners. We do allow customers of AlterEGlow to use our images on a discretionary basis, please contact us first before doing so. We are working hard to continuously improve our image and distinguish ourselves from our competitors. Unauthorised use of our images will be dealt with to the full extent.

Same Day Dispatch
Orders placed before 1pm (GMT) will usually be dispatched on the same day providing all goods are in stock. We will inform you of any notable delays should this be the case. If you require your goods before a specific date please make sure you investigate all of our delivery options or phone us and we will be happy to discuss the matter with you. We may be able to deliver your order in two parts in some circumstances.

Discount Codes
Only one discount code can be used per transaction. Discount codes can be applied to the order on the checkout pages. The discount will be applied to the total ‘order value’ only. Discounts do not apply to the delivery charges. We reserve the right to amend or withdraw discount codes without notice. Discounts are intended for online purchases and, as such, may or may not be honored on phone orders and we reserve the right to refuse retrospective discount (Subject to our discretion). Please email us if you are struggling with a discount code.